Contact Kainos
Give us the record that goes with the question.
Order references, lot numbers, photographs, and payment identifiers let Kainos investigate the actual transaction instead of guessing from a general description.
Contact channel
Write with the reference attached.
For an existing order, replying to the order or shipping message keeps the transaction context together. General storefront questions can be sent to the address below.
support@kainosaminos.comDo not send passwords, wallet seed phrases, private keys, medical records, or unnecessary sensitive information.
What to include
Route the issue correctly.
- Order tracking
- Include the order reference and the tracking event that needs review.
- Wrong or damaged items
- Keep all packaging and include clear photographs of the parcel, label, and affected item.
- COA requests
- Include the compound, weight, and lot number printed on the vial.
- Bulk pricing
- State the compounds, variants, and quantities under consideration. No personal-use or experimental guidance is provided.
- Bitcoin payment
- Include the order reference and BTCPay invoice identifier. Never send a wallet seed phrase or private key.